Refund policy
1. Return and Refund Policy
Last updated: September 11, 2026
We want you to feel confident ordering from Waykind. Eligible purchases are covered by our 30-day satisfaction guarantee.
Return period
You may request a return within 30 days after your order is delivered.
To begin a return, email support@waykind.shop with:
- Your name.
- Your order number.
- The item you wish to return.
- A brief explanation of the reason for the return.
Please do not send a product back without first contacting us. Returns sent without authorization may be delayed or may not be accepted.
Return eligibility
To qualify for a return:
- The request must be submitted within the 30-day return period.
- The product must have been purchased directly from Waykind.
- The product must include its original components and accessories.
- The product must not have been damaged through misuse, neglect, alteration, or improper care.
- Proof of purchase may be required.
Reasonable use necessary to evaluate a product does not automatically make it ineligible under our satisfaction guarantee.
Products purchased from another retailer must be returned through that retailer and are subject to that retailer’s policies.
Return shipping
Waykind provides free return shipping for eligible returns. After approving your request, we will send you return instructions and, where applicable, a prepaid return label.
Items returned without following our instructions may not qualify for free return shipping.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for Waykind to process an approved refund. Your bank or card provider may require additional time to post the credit.
Original expedited shipping charges, if any, are not refundable unless the return results from our error or the product arrived damaged or defective.
Damaged, defective, or incorrect products
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact support@waykind.shop within seven days of delivery.
Include your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate replacement, refund, or other resolution.
Exchanges
For help with a different size or product, contact support@waykind.shop. Depending on availability and your location, we may arrange an exchange or ask you to return the original item and place a new order.
Nonreturnable items
The following are not eligible for return unless they arrived damaged or defective:
- Gift cards.
- Items not purchased directly from Waykind.
- Items damaged by misuse, neglect, alteration, or improper care.
- Items returned after the applicable return period.
- Items identified as final sale before purchase.
This policy does not limit any rights available to you under applicable consumer-protection law.
Contact
For return or refund assistance, email: