Refund policy

At Waykind ("we," "us," or "our"), we engineer personal care hardware and hygiene solutions designed to elevate your daily routine. Because the Halo Body Dryer and its accompanying promotional items are personal care and hygiene-adjacent products, we maintain strict quality control and return protocols to ensure the safety and sanitation of all inventory shipped to our customers. By placing an order on waykind.shop, you agree to the terms of this Return & Refund Policy in its entirety.

1.1 Eligibility for Returns (30-Day Inspection Window)

You have 30 calendar days from the confirmed carrier delivery date to request a Return Merchandise Authorization (RMA) for eligible items. To qualify for a return, your item must meet all of the following criteria:

  • Unused and Unopened Hygiene Condition: Because the Halo Body Dryer is a bare-skin, step-on personal care appliance used in wet bathroom environments, any unit that has been unsealed, stepped on, exposed to moisture, or operated cannot be restocked due to strict sanitary and health regulations. The unit must be in brand-new, factory-sealed condition inside its original retail packaging with all protective films, manuals, and power cords intact.

  • Promotional Bundles & Free Gifts: If your order included promotional items or free gifts (including, without limitation, the Frizz-Free Hair Wrap and Eucalyptus Spa Steamers), all bonus physical items must be returned unopened and sealed alongside the primary unit. If any promotional gift is opened, used, or omitted from the return shipment, the full retail value of the gift ($14.99 for the Frizz-Free Hair Wrap; $12.99 for the Eucalyptus Spa Steamers) will be automatically deducted from your refund total.

  • Multi-Unit Bundles ("Buy 1, Get 1 50% Off"): Orders placed under multi-unit promotional pricing (such as the 2 Halo Body Dryers bundle) are sold as an indivisible promotional package. Partial returns of bundled units will void the promotional discount, and the retained unit will be recalculated at its standard single-unit retail price ($99.99–$139.99) prior to issuing any partial credit.

1.2 Non-Returnable & Final Sale Items

The following items are strictly Final Sale and non-refundable under any circumstances:

  • Digital Products & Programs: The 30-Day Smell Good All Day Program (valued at $19.99) and any other digital downloads, guides, or electronic memberships delivered via email or customer portal are immediately accessible upon provision and cannot be returned or refunded.

  • Opened Hygiene Accessories: Opened Hair Wraps, unsealed Eucalyptus Spa Steamers, or Halo Body Dryers showing any sign of foot contact, water exposure, or hair/debris intake.

  • Pre-Order / Reserved Allocation Cancellations Post-Allocation: Orders secured under batch reservation protocols once inventory has been committed to our third-party logistics (3PL) fulfillment queue (see our Purchase Options & Cancellation Policy and waykind.shop/pages/stock).

1.3 Defective or Damaged Units (Warranty Replacement Protocol)

We stand behind the engineering of the Halo Body Dryer. If your appliance arrives with a verifiable manufacturing defect or sustains transit damage:

  1. You must notify our support team at support@waykind.shop within 72 hours of the carrier’s delivery timestamp.

  2. Your claim must include your Order Number, a clear photograph of the shipping label and outer corrugated box, and a continuous, unedited video demonstrating the mechanical or electrical fault while plugged into a standard, working GFCI outlet.

  3. Validated defective units are eligible exclusively for a 1-to-1 factory replacement at no cost to you. Monetary refunds are not issued in lieu of warranty replacements.

1.4 Return Merchandise Authorization (RMA) Procedure & Restocking Fees

  • Mandatory RMA: Returns sent to our corporate address, return address, or 3PL warehouse without an approved RMA number issued by Waykind Support will be automatically refused and returned to sender at the customer’s expense.

  • Return Shipping & Restocking Fee: The customer is solely responsible for all return shipping costs, including trackable carrier insurance. All approved non-defective returns are subject to a 20% inspection, sanitization, and administrative restocking fee, plus the deduction of our original outbound shipping and fulfillment expenses.

1.5 Chargeback & Dispute Resolution Protocol

By completing a purchase on waykind.shop, you expressly agree to contact support@shopwaykind.com and allow up to 5 business days for resolution prior to initiating any billing inquiry or chargeback with your issuing bank. Initiating an unauthorized chargeback while an order is in active batch allocation (as disclosed on waykind.shop/pages/stock), in transit, or without adhering to the RMA procedure above constitutes a material breach of our Terms of Service. Waykind submits comprehensive fulfillment logs, IP address verification, device fingerprints, timestamped policy acceptance records, and stock-page disclosures directly to the card networks (Visa, Mastercard, American Express) to contest fraudulent or premature disputes.